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At Project Basho, we strive to provide a satisfying learning experience through our classes and private lessons; however, we understand that cancellations will occur from time to time. Please read the following outline carefully as it details our refund policies for our various classes, workshops, tutorials, and private lessons.
Requests for Refunds and Class Transfers:
Requests for refunds and class transfers must be dated and submitted either by filling out a Refund Request Form on-line or submitting a request in writing. The postmark, fax date, or date of receipt of the Refund Request Form will determine eligibility for a refund. Approved refunds will be processed in approximately 30 days. Project Basho will not provide refunds for classes, workshops, tutorials, or private lessons missed as a result of students’ illness, emergencies, absence or any other events beyond Project Basho’s control.
For 4 to 10 Week Classes:
We will refund 100% of the class fee for requests made up to five business days prior to the first class. We will refund 50% of the class fee for requests made up to five business days prior to the second class. No refunds or credits will be given after the second class.
For One Day Classes and Tutorials:
We will refund 100% of the class fee for requests made up to five business days prior to the class day. We will refund 50% of the class fee for requests made up to one business day before the class day. No refunds or credits will be given after this date.
For Weekend Workshops:
We will refund 100% of the workshop fee up to the registration deadline listed on the workshop section of Project Basho website. Please see the workshop description page on our website to view the appropriate deadline. No refunds or credits will be given after the registration deadline has passed.
For Private Lessons:
In order to set up a private lesson, at least 50% of the lesson fee must be paid at the time the lesson is scheduled. We will refund 100% of the lesson fee for requests made up to five business days prior to the date and time of the scheduled lesson. If the lesson is cancelled less than five business days before the start time of the lesson, we will keep 50% of the lesson fee. Private lesson cancellations may be made via email. The cancellation notification will be deemed made at the time the message is sent.
Gift certificates are non-refundable.
Check Redeposit Fee:
If for any reason a student’s check or charge does not clear for payment, an additional fee of $30 will be charged. Please note, Project Basho does not guarantee placement for any class or workshop until payment has been received in full.
Third Party Coupons:
Project Basho is not responsible for the refund of any third party coupons. If you made an additional payment in conjunction with the third party coupon to Project Basho, a refund may be obtained for the additional payment as outlined above.
Transferring to Another Class:
Requests to transfer from one class to another are subject to review and approval, and based upon availability. Requests to transfer may only be made before a new class, workshop, or tutorial is scheduled to begin.
It is not possible for students to make up a missed class by attending an equivalent class on a different day. There are no refunds for missed classes; however, students are welcome to set up private lessons at a discounted rate for missed classes.
Classes are subject to cancellation at any time, due to insufficient enrollment or other unforeseen circumstances. In the case that Project Basho cancels a class or workshop, we will issue a full refund. Please allow approximately 30 days for refunds to be processed.
Prior to the commencement of a class, tutorial, or workshop the meeting time or day may need to be rescheduled. Students will be notified at least one week prior to the start date of a class if rescheduling is required. We will do our best to reschedule to a day and time that accommodates all enrolled students. If we reschedule a class or workshop and it conflicts with your schedule such that you are no longer able to participate, we will issue a full refund.
During the semester, there may be times when a particular class meeting needs to be rescheduled. In such cases, a make-up class will be scheduled within the term, or added to the end of the course.